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Term & Conditions

Terms of Service

The following Terms of Service as published on our website ("Terms") govern your access to and use of the Ceo.Care application and website (the "Service"), and any video, sound, text, graphics, or other materials sent, received, stored or otherwise appearing in the Service (collectively referred to as "Content").

Basic description of the Service

Ceo.Care is a web based video conversation service that allows you to have video conversations with others in the browser simply by having individual participants typing in the same URL in the browser window. Typing in the same URL will make the participants appear in the same room where you can talk to each other with voice and text chat and see each other with transmitted video. You do not have to install any software or plugins to use Ceo.Care. You also do not have to register or log in to use the service.

Video and sound communicated in Ceo.Care, is only seen by the people who are present in a room at the time the content is communicated. It is not disclosed to anyone who are not present in a room. You should be aware that by default a room is open, so anyone who knows the url can enter the room simply by typing the URL in the browser. If anyone enters a room you are present in, you can see them in the room. You can prevent others from entering a room by locking the room. When a room is locked, only room owners and member key holders can enter a room.

Chat messages communicated in a room can be seen by people who are present in the room when the message is sent and by people who enter the room during the same chat session. A session ends when there are no people in a room any more. At this time, all messages sent in the chat session will be deleted and can no longer be viewed by anyone.

You can claim a room as your own room. This will give you control over the room, and give you the ability to customize it for your own communication needs. When you claim a room, you enter your email address or phone number. You will then get a link that provides access to the owner privileges for the room. In some countries, you need to create a profile to claim a room. Any time you need to log in we will send a one-time code to your registered email or phone number. Room owners can customize a room e.g. by setting the background image in the room and by using other customisation options that is or may be provided in the service in the future. Only room owners can set the lock for rooms that have been claimed and the lock will be retained when everyone has left the room. Only room owners are able to enter the room when it is locked without asking someone inside the room to let them in. A crown symbol will be shown on the video feed of a room owner to make it apparent who is the owner.

In the countries where we allow profile creation, you will also have a contact list. People you talk to who also ave a user will automatically be added to your contact list. You can invite people to talk by clicking on them in the list. You can also invite someone with a pre-filled SMS by entering their mobile number. It is possible to upload your phone contacts through the iPhone app. When you click someone in the contact list we will send a notification which includes your name and room URL. Notifications are sent via SMS, email, iPhone app or Chrome extension, depending on the receiving user's settings. People who visit your unlocked room when you are not there can click a button to ask you to join.

We retain the right to create limits on use and storage at our sole discretion at any time without prior notice to you.

Privacy

You understand that through your use of the Services you consent to the following collection and use of this information.

Voice and video communicated in a room is not stored anywhere in our system. Chat messages might be stored in our system to be able to provide a chat message history for a room.

When you claim a room we collect room code and email address. This information is stored and subsequently used to give access to the claimed room. Room code is not stored in clear text in our system. In some countries we require that you create a profile to be able to claim a room. In the profile, we store your photo (not required), name, and at least one of the following: phone number or email address. Your display name and profile picture will be visible to people you talk to as it will appear in their contact list. Your contact information will not be visible to other users.

In countries where the contact list function is available, you will be visible in other users’ contact lists after you have talked to them.

When you customize a room by setting the background image of a room, the image will be stored in the service. The uploaded image will be accessible to people who enter the room when the room isn't locked.

The Content stored in the Service will be stored securely with one or more of our subcontractors, and may also be temporarily stored in other locations to facilitate the transmission of the Content to and from your devices. We will ensure that any use of subcontractors located abroad is done in compliance with applicable law.

Should you choose to deregister with our services we will delete all your Content.

Security

All communication between your browser and Ceo.Care is transmitted over an encrypted connection (SSL). Video and audio transmitted in the service is sent directly between the participants in a room and is encrypted (SRTP) with client generated encryption keys. In some cases, due to NAT/firewall restrictions, the encrypted data will be relayed through our server.

Charging for Use of the Services

Currently, an application fee or subscription fee is charged for the Service by the Host signing up on Ceo.Care. The fee is determined by the Host themselves and Ceo.Care is providing the platfrom to collect fees on Host’s behalf. However, as this may change in the future, we retain the right to charge subscription fee from you for ongoing use of the product (without retroactive effect and subject to your explicit consent).

Use of Services

You are responsible for your use of the Service, including the lawfulness of the Content. All Content is the sole responsibility of the person who originated such Content. We may not monitor or control the Content posted via the Service and we cannot take responsibility for such Content. Any use or reliance on any Content or materials posted via the Service or obtained by you through the Service is at your own risk.

We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted via the Services or endorse any opinions expressed via the Service. You understand that by using the Service, you may be exposed to Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, Content that have been mislabeled or are otherwise deceptive. Under no circumstances will we be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of any Content generated or made available via the Service.

Rights to Content

You retain your rights to any Content you submit, post or display on or through the Service. By submitting,posting or displaying Content on or through the Services, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to process such Content in any way necessary to perform the Service. We may modify or adapt your Content in order to transmit, display or distribute it over computer networks and in various media and/or make changes to your Content as are necessary to conform and adapt that Content to any requirements or limitations of any networks, devices, services or media.

We respect your right to privacy and will not access the contents of the Content. This license is only about you authorizing us to broker your Content.

We give you a personal, limited, worldwide, royalty-free, non-assignable, non-sublicensable and non-exclusive license to use the software that is provided to you by us as part of the Service for your personal use. This license is for the sole purpose of enabling you to use the Service as provided by us, subject to these Terms.

Restrictions on Content and Use of the Service

We reserve the right at all times (but will not have an obligation) to remove or refuse to distribute any Content on the Service and to terminate room ownership. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce the Terms, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect our rights, property or safety, our users and the public.

You may not do any of the following while accessing or using the Services: (i) access, tamper with, or use non-public areas of the Service, our internal computer systems including technical delivery systems of our subcontractors used to provide the Service; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Service by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by us (and only pursuant to those terms and conditions), unless you have been specifically allowed to do so in a separate agreement with us; (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Service to send altered, deceptive or false source-identifying information; or (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Service or its users.

The Service is for legitimate individual use only (personal or business communication). We may on our option,terminate our relationship with you, or suspend your access to the Service immediately if it is deemed by us that you are using your subscription contrary to these Terms. We will attempt to provide you with notice of improper usage before suspension or termination of your subscription and may, if appropriate, offer you an alternative service.